Terma Perkhidmatan
Terms of Service
Last updated: [1/7/2026]
This website is operated by AVANRA. Throughout the site, the terms “we”, “us” and “our” refer to AVANRA.
By visiting our website, browsing our products, placing an order, submitting a quote request or using our services, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using our website.
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About AVANRA
AVANRA sells furniture, office furniture, home furniture, commercial furniture, storage products and related items for customers in Malaysia.
Our products may be suitable for homes, home offices, reception areas, salons, clinics, studios, retail spaces, kitchens, storage areas and commercial projects.
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Online Store Terms
By using this website, you confirm that you are legally able to enter into a purchase agreement or that you have the consent of a parent, guardian or authorised representative.
You agree not to use our products or website for any illegal or unauthorised purpose.
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Product Information
We make reasonable efforts to display product information clearly, including product images, descriptions, sizes, colours, specifications and usage suggestions.
However, product colours may appear slightly different due to screen settings, lighting or photography.
For furniture and bulky items, customers should check product size, delivery access, placement area and suitability before ordering.
If any product detail is unclear, please contact AVANRA before placing an order.
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Product Availability
Product availability may vary by item, size, colour, quantity and stock location.
Selected products may have Malaysia stock support, but not all products are guaranteed to be in stock at all times.
AVANRA reserves the right to limit, reject, cancel or adjust orders if an item is unavailable, incorrectly listed or cannot be fulfilled.
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Pricing and Currency
Product prices are shown on the website and may be updated from time to time.
Due to payment gateway requirements, online payments may be processed in USD.
For Malaysia customers, the website may display an approximate RM reference for convenience. Any RM amount shown is for reference only and may vary depending on exchange rate, bank charges or payment provider fees.
The final payment amount charged by your bank or card provider may differ due to currency conversion, foreign transaction fees or other bank charges.
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Orders and Acceptance
After placing an order, you may receive an order confirmation email. This does not automatically mean that your order has been accepted or fulfilled.
AVANRA may contact you to confirm stock, delivery location, product options, payment details or other order information.
We reserve the right to cancel or refuse an order if:
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The product is unavailable
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The price or product information contains an obvious error
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Payment cannot be verified
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Delivery cannot be arranged to your location
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The order appears fraudulent or suspicious
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Required information is incomplete
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Payment
Payment must be completed using the available payment methods shown at checkout.
AVANRA does not store full card details on our own servers. Payments are processed by third-party payment service providers.
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Delivery
Delivery availability, delivery fees and delivery time may vary depending on product size, quantity, stock status and delivery location.
Large furniture, bulky products and bulk orders may require special delivery arrangements.
Customers should provide accurate delivery details and confirm access conditions such as lift access, stair access, loading bay access, road restrictions or building rules.
Please refer to our Shipping & Delivery Policy for more information.
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Returns and Refunds
Returns, refunds and exchanges are subject to our Refund & Return Policy.
For furniture products, items that have been used, assembled, installed, modified or damaged due to misuse may not be eligible for return unless required by applicable law.
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Bulk Orders and Business Purchases
AVANRA supports selected bulk furniture orders for offices, salons, clinics, retail stores, studios, reception areas and commercial projects.
For bulk orders, customers should confirm:
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Product links
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Quantity
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Size or colour options
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Delivery city
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Project type
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Expected order date
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Delivery or access requirements
Bulk orders may be subject to separate quotation, payment, cancellation, delivery and return conditions.
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Accuracy of Billing and Account Information
You agree to provide accurate, complete and current purchase, contact, billing and delivery information.
AVANRA is not responsible for delivery failure, delay or additional cost caused by incorrect or incomplete information provided by the customer.
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Prohibited Uses
You may not use our website or services:
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For unlawful purposes
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To violate any applicable laws or regulations
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To infringe intellectual property rights
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To submit false or misleading information
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To upload malicious code or interfere with website security
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To attempt fraudulent transactions
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To abuse, harass or harm others
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Intellectual Property
All website content, including text, images, graphics, logos, product descriptions, layout and design, belongs to AVANRA or its content providers unless otherwise stated.
You may not copy, reproduce, distribute or use our content for commercial purposes without written permission.
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Third-Party Tools and Links
Our website may include links or tools provided by third parties, such as payment providers, delivery tracking tools, analytics services or social media platforms.
AVANRA is not responsible for third-party websites, services, policies or content.
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Limitation of Liability
To the extent permitted by applicable law, AVANRA shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website, products or services.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
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Changes to Products, Prices and Services
We may update products, prices, promotions, website content or services at any time without prior notice.
We do not guarantee that all products shown on the website will remain available.
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Governing Law
These Terms shall be governed by the laws applicable to AVANRA’s business operations.
If AVANRA is operated as a Malaysia-based business, these Terms shall be governed by the laws of Malaysia, unless otherwise required by applicable law.
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Changes to These Terms
We may update these Terms of Service from time to time. The updated version will be posted on this page with the latest update date.
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Contact Us
If you have any questions about these Terms of Service, please contact:
AVANRA
Email: gdchenyue@gmail.com
WhatsApp: +60172763623
Address: No. 5, Jalan Kesuma 2/3, Bandar Tasik Kesuma, 43700 Beranang, Selangor, Malaysia