FAQ
FAQ
Answers before you order.
Use these quick answers to understand AVANRA product support, delivery, assembly and bulk order questions. For product-specific details, send us the product link and delivery city.
Do you deliver furniture in Malaysia?
AVANRA provides delivery support for selected furniture orders in Malaysia. Availability and fees may vary by product size, quantity, stock status and delivery city.
Can I order furniture for an office or salon?
Yes. We support furniture inquiries for offices, salons, clinics, studios, reception areas, retail stores and other commercial spaces.
Do you support bulk furniture orders?
Yes. For bulk orders or project purchases, contact AVANRA with your product links, quantity, delivery city and preferred size or colour before checkout.
How do I confirm product size before ordering?
Check the product page first, then send us the product link if you need help confirming size, colour, assembly notes or space suitability before ordering.
Is installation included?
Installation is not automatically included for every item. Assembly or installation support must be confirmed before ordering, especially for large furniture.
Are all products in Malaysia stock?
Selected products may have Malaysia stock support. Stock can change, so please contact AVANRA before large or urgent orders.
Can I request a quote before checkout?
Yes. The fastest way is to use the quote form or WhatsApp us at +60 17-276 3623 with the product link, quantity and delivery city.
What should I check before buying large furniture?
Please check dimensions, lift access, stair access, loading bay access, delivery city and whether the furniture requires assembly before checkout.
Do you supply furniture for clinics or retail stores?
Yes. AVANRA can help with commercial furniture inquiries for clinics, retail stores, reception counters, salons, studios and service areas.
How are delivery fees calculated?
Delivery fees may depend on item size, quantity, stock location and delivery city. Large, heavy or bulk orders may require a custom delivery quote.
Can I pick up from the Malaysia warehouse?
Warehouse support may be available for selected orders. Contact us before arranging pickup at No. 5, Jalan Kesuma 2/3, Bandar Tasik Kesuma, 43700 Beranang, Selangor, Malaysia.
What is the registered Malaysia company information?
AVANRA displays registered company information for buyer trust. Company: BAGUS PENOLONG DEVELOPMENT SDN. BHD.. Registered address: 15 & 15A, HALA BENDAHARA 1, 31650 IPOH, PERAK, Malaysia.
What should I do if an item arrives damaged?
Please keep the packaging and contact us with your order number plus clear photos of the damaged item, packaging and affected parts.
Registered Malaysia Company
- Company
- BAGUS PENOLONG DEVELOPMENT SDN. BHD.
- Registered Address
- 15 & 15A, HALA BENDAHARA 1, 31650 IPOH, PERAK, Malaysia
Still deciding?
Send your product link and delivery city. We will help you confirm details before you purchase.
WhatsApp: +60 17-276 3623 · Email: gdchenyue@gmail.com · Warehouse: No. 5, Jalan Kesuma 2/3, Bandar Tasik Kesuma, 43700 Beranang, Selangor, Malaysia