发货政策

Shipping & Delivery Policy

Thank you for shopping with AVANRA.

This Shipping & Delivery Policy explains how delivery works for furniture, home storage products, office furniture, commercial furniture and related items purchased from AVANRA.

1. Delivery Area

AVANRA provides delivery support for selected orders in Malaysia.

Delivery availability may vary depending on product size, order quantity, stock status and delivery location.

If you are unsure whether delivery is available to your area, please contact AVANRA before placing an order.

2. Delivery Fees

Delivery fees may vary depending on:

• Product size and weight

• Order quantity

• Delivery city or area

• Building access conditions

• Delivery method required

• Whether the item is a parcel item or bulky furniture item

For large furniture, multiple-unit orders or commercial project orders, please contact AVANRA before checkout to confirm delivery notes where available.

3. Processing Time

After your order is placed, AVANRA may review the order details, product availability, delivery location and payment status.

Processing time may vary depending on stock status, product type and order quantity.

For bulk orders, business purchases or large furniture orders, processing may take longer due to stock checking, packing and delivery arrangement.

4. Delivery Time

Estimated delivery time may vary by product, location and logistics arrangement.

Delivery time shown on the website, if any, is an estimate only and is not a guaranteed delivery date.

AVANRA will try to keep customers updated where delivery information is available.

5. Bulky Furniture Delivery

Some furniture items are large, heavy or require special handling.

Before placing an order for bulky furniture, customers should check:

• Lift access

• Staircase access

• Door width

• Corridor width

• Loading bay access

• Parking or unloading restrictions

• Building management rules

• Placement area size

If delivery fails due to incorrect address, restricted access, unavailable recipient or incomplete delivery information, additional delivery charges may apply.

6. Assembly and Installation

Assembly or installation is not automatically included unless clearly stated on the product page, quotation or order confirmation.

Some products may require self-assembly.

If you need assembly or installation support, please contact AVANRA before placing an order. Availability may vary by product and location.

7. Stock and Malaysia Stock Support

Selected products may have Malaysia stock support. However, stock availability may vary by product, size, colour and quantity.

Please contact AVANRA before ordering if stock confirmation is important.

8. Bulk Orders and Business Delivery

AVANRA supports selected bulk orders for offices, salons, clinics, retail stores, studios, reception areas, kitchens, storage spaces and commercial projects.

For bulk orders, please provide:

• Product links

• Quantity needed

• Preferred size or colour

• Delivery city

• Project type

• Expected order date

• Any delivery restrictions

AVANRA may provide delivery guidance based on the information available.

9. Order Tracking

Once tracking information is available, it may be shared by email, message or through the order tracking page where supported.

Tracking information may not be available immediately after order placement.

10. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete delivery information.

If an order cannot be delivered due to incorrect address, incomplete contact details, unavailable recipient or access restrictions, additional delivery or re-delivery fees may apply.

11. Damaged Package or Product

Please inspect your order upon delivery.

If the package or product appears damaged, please take photos or videos and contact AVANRA within 48 hours of receiving the order.

Please keep the original packaging until the issue is reviewed.

12. International Shipping

AVANRA primarily focuses on customers in Malaysia.

If international delivery is requested, please contact AVANRA before placing an order. International delivery may not be available for all products and may be subject to separate quotation, customs duties, taxes, restrictions and logistics arrangements.

13. Currency and Payment Note

Due to payment gateway requirements, final online payment may be processed in USD.

Any RM amount shown on the website is an approximate reference for Malaysia customers only. Your bank or card provider may apply its own exchange rate or foreign transaction fee.

14. Contact Us

For delivery questions, stock checks or bulk order delivery support, please contact:

AVANRA
Email: gdchenyue@gmail.com
WhatsApp: +60172763623
Address: No. 5, Jalan Kesuma 2/3, Bandar Tasik Kesuma, 43700 Beranang, Selangor, Malaysia