退款政策

Refund & Return Policy

Thank you for shopping with AVANRA. We want our customers to feel confident when purchasing furniture, home storage and commercial furniture products from our store.

This Refund & Return Policy applies to purchases made through the AVANRA online store.

1. Return Request Period

You may request a return within 7 days after receiving your order.

To be eligible for a return, the item must be:

* In the same condition as received
* Unused and unassembled, unless the item is defective
* In its original packaging where possible
* Complete with all parts, accessories, manuals and proof of purchase

Please contact us before sending any item back. Items returned without prior approval may not be accepted.

2. How to Request a Return

To start a return request, please contact AVANRA with the following information:

* Order number
* Name and contact number
* Product name or product link
* Photos or videos of the item
* Reason for return
* Delivery address and delivery city

Contact:
Email: gdchenyue@gmail.com
WhatsApp: +60172763623

After reviewing your request, we will inform you whether the return is accepted and provide the next steps.

3. Damaged, Defective or Wrong Items

Please check your order as soon as it arrives.

If you receive a damaged, defective, missing or incorrect item, please contact AVANRA within 48 hours of receiving the order with clear photos or videos.

We may request:

* Photos of the outer packaging
* Photos of the damaged or incorrect part
* Product label or SKU photo
* Short video showing the issue, if needed

If the issue is confirmed, AVANRA may offer one of the following solutions depending on the case:

* Replacement part
* Product replacement
* Store credit
* Refund
* Other reasonable solution agreed with the customer

4. Furniture and Bulky Item Returns

Some furniture products are large, heavy or require special delivery arrangements. For bulky items, customers must contact AVANRA before returning the item.

Return shipping fees may depend on item size, quantity, location and logistics arrangement.

If the return is due to customer preference, wrong size selection, colour preference, change of mind or incorrect order information provided by the customer, return delivery fees may be the customer’s responsibility.

If the return is due to an item confirmed by AVANRA to be defective, damaged or wrongly supplied, AVANRA will advise the available solution.

5. Non-Returnable Items

The following items may not be eligible for return unless they are damaged, defective or wrongly supplied:

* Items that have been used, assembled, installed or modified
* Items without original packaging or missing parts
* Customised, made-to-order or specially requested products
* Clearance, sale or final-sale items, if stated on the product page
* Bulk order items that were confirmed and approved before purchase
* Items damaged due to misuse, improper assembly, improper installation or normal wear and tear

6. Size, Colour and Product Variation

Please check product size, colour, material and suitability carefully before placing an order.

Product colours may appear slightly different due to lighting, screen settings or photography. Minor colour differences are not considered product defects.

For furniture products, please measure your space, lift access, door width, stair access and placement area before ordering.

7. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method where possible.

Please note:

* Online payments are processed in USD due to payment gateway requirements.
* Any RM amount shown on the website is for reference only.
* Your bank, card provider or payment provider may apply its own exchange rate or foreign transaction fee.
* Bank charges, currency conversion fees and third-party payment fees may not be refundable by AVANRA.

Refund processing time may vary depending on your payment provider or bank.

8. Exchanges

Exchange requests are subject to product availability, stock status, item condition and delivery location.

If you need a different size, colour or product, please contact AVANRA before placing a new order.

9. Bulk Orders and Business Orders

For bulk furniture orders, office setup, salon setup, clinic setup, retail store setup or commercial projects, please confirm product details, size, colour, quantity and delivery city before payment.

Bulk orders may have separate return and cancellation conditions depending on order quantity, stock reservation and delivery arrangement.

10. Cancellations

If you need to cancel an order, please contact AVANRA as soon as possible.

Cancellation may not be possible once the order has been processed, packed, shipped, reserved for bulk order, or arranged with a delivery partner.

11. Your Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact Us

For return, refund or exchange questions, please contact:

AVANRA
Email: gdchenyue@gmail.com
WhatsApp: +60172763623
Address: No. 5, Jalan Kesuma 2/3, Bandar Tasik Kesuma, 43700 Beranang, Selangor, Malaysia