Privacy Policy

Privacy Policy

Last updated: [1/7/2026]

This Privacy Policy explains how AVANRA collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, submit a quote request or use our online services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

This website is operated by AVANRA.

AVANRA sells furniture, home storage products, office furniture, commercial furniture and related products for customers in Malaysia.

Contact:
Email: gdchenyue@gmail.com
WhatsApp: +60172763623
Address: No. 5, Jalan Kesuma 2/3, Bandar Tasik Kesuma, 43700 Beranang, Selangor, Malaysia

2. Information We Collect

We may collect the following types of information:

Personal information you provide:

• Name

• Email address

• Phone number or WhatsApp number

• Billing address

• Delivery address

• Order details

• Product inquiry details

• Quote request details

• Company name, if you submit a business or bulk order inquiry

• Payment-related information processed through our payment service providers

Information collected automatically:

• IP address

• Browser type

• Device information

• Pages visited

• Products viewed

• Cookies and tracking information

• Website usage data

3. How We Use Your Information

We use your information to:

• Process and manage orders

• Arrange delivery support

• Respond to customer service questions

• Handle return, refund or exchange requests

• Provide stock, product and delivery information

• Prepare quotations for bulk orders or business purchases

• Improve our website, products and customer experience

• Send order updates and service messages

• Prevent fraud, abuse or unauthorised transactions

• Comply with legal, accounting and regulatory obligations

4. Payment Information

AVANRA uses third-party payment service providers to process online payments.

Due to payment gateway requirements, online payments may be processed in USD. Any RM amount shown on the website may be provided as an approximate reference for Malaysia customers.

AVANRA does not store your full credit card or debit card details on our own servers.

Your payment information may be processed by payment providers according to their own security and privacy policies.

5. SHOPLINE and Third-Party Service Providers

Our website is built and operated using SHOPLINE and related ecommerce tools.

We may share necessary personal information with trusted third-party service providers, including:

• Ecommerce platform providers

• Payment service providers

• Delivery and logistics partners

• Customer support tools

• Email, SMS or WhatsApp communication tools

• Analytics and advertising platforms

• IT and website service providers

These service providers only receive information needed to perform their services.

6. Delivery and Logistics

To deliver your order, we may share your name, phone number, delivery address and order details with delivery partners or logistics providers.

For large furniture, bulky items or business orders, we may contact you to confirm access conditions such as lift access, staircase access, loading bay access or delivery restrictions.

7. Marketing Communications

With your consent where required, we may send you updates about products, promotions, new arrivals or bulk order services.

You may unsubscribe from marketing emails or contact us to stop receiving promotional messages.

Service messages related to your order, delivery, payment, return or customer support may still be sent when necessary.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website working properly

• Remember your preferences

• Improve browsing experience

• Analyse website traffic

• Measure marketing performance

• Show relevant products or advertisements

You can manage or disable cookies through your browser settings. Some website functions may not work properly if cookies are disabled.

9. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, legal compliance, fraud prevention and business record keeping.

10. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, disclosure or alteration.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.

11. International Data Transfer

Some of our service providers, including ecommerce, payment, analytics or cloud service providers, may process or store information outside Malaysia.

Where this happens, we take reasonable steps to ensure that your personal information is handled appropriately.

12. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information

• Correct inaccurate information

• Withdraw consent for certain processing activities

• Request deletion of certain information where legally permitted

• Ask questions about how your information is used

To make a request, please contact AVANRA using the contact details below.

13. Children’s Privacy

Our website is not intended for children. We do not knowingly collect personal information from children without appropriate consent.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

AVANRA
Email: gdchenyue@gmail.com
WhatsApp: +60172763623
Address: No. 5, Jalan Kesuma 2/3, Bandar Tasik Kesuma, 43700 Beranang, Selangor, Malaysia