Returns & Warranty
Returns & Warranty
After-sales support starts with clear checks.
We want every AVANRA order to arrive in good condition and match the product information shown on our store. Please inspect your order soon after delivery and keep the packaging if there is an issue.
Inspect EarlyCheck panels, fittings and accessories after delivery.
Keep PhotosClear photos help us review damage or missing parts faster.
Registered CompanyBAGUS PENOLONG DEVELOPMENT SDN. BHD.
Contact SupportSend order details before returning or modifying any item.
When your order arrives
1Check packagingInspect cartons before confirming receipt, especially for large furniture.
2Open carefullyCheck panels, parts, fittings and accessories before assembly.
3Save evidenceKeep packaging and take clear photos if you notice damage or missing parts.
Damage or missing parts
If an item arrives damaged or with missing parts, contact us as soon as possible with your order number, package photos and photos of the affected parts.
- Order number and customer name.
- Photos of the package, label and affected parts.
- Short description of the issue.
- Whether the item has been assembled or used.
Returns and warranty
ReturnsReturn eligibility depends on item condition, order type and reason for return. Custom, assembled, used or bulk-order items may have different conditions.
WarrantyWarranty coverage varies by product. Contact us before purchase if warranty coverage is important for your project.
Registered Malaysia Company
- Company
- BAGUS PENOLONG DEVELOPMENT SDN. BHD.
- Registered Address
- 15 & 15A, HALA BENDAHARA 1, 31650 IPOH, PERAK, Malaysia
Need after-sales help?
Contact AVANRA with your order number and photos so we can review the issue more quickly.
WhatsApp: +60 17-276 3623 · Email: gdchenyue@gmail.com · Warehouse: No. 5, Jalan Kesuma 2/3, Bandar Tasik Kesuma, 43700 Beranang, Selangor, Malaysia